Sogese Now Even Closer to Its Customers, Thanks to 24/7 Support and New Procedures
The Customer Support service is now accessible via a dedicated toll-free number, 800 97 88 94, and a dedicated email inbox.
Services have always been a distinguishing hallmark for Sogese.
The emphasis on customer needs and the ability to support them not only in daily operations but also in emergencies, with extremely swift response times, truly set us apart.
Our 24/7 Customer Support ensures that clients who have opted for this service receive immediate attention from one of our specialists, providing the best possible assistance.
Many situations can be managed remotely, either by providing instructions or, in the case of Refrigeration Units, through remote connectivity.
Containers are outdoor structures, exposed to the elements and atmospheric conditions. They are also subject to human use, transport, handling, mechanical wear, and damage to electrical components. Over time, all these factors affect the container’s condition and performance.
Examples of support requests by category include:
- Refrigeration Units: cooling engine problems, difficulties with door closure, etc.
- Living Containers: door damages, presence of holes, rust bubbles, aesthetic issues, etc.
- Prefabricated Boxes: plumbing issues, flooding due to rain, etc.
The professional 24-hour support service is equipped to promptly address any issue and maximize the product’s lifespan and efficiency.
Although the support service has been active for years, now, thanks to the centralized call management system, dedicated operators can efficiently allocate individual requests to the respective specialists based on product type and area, tracking the outcome of client inquiries.
With this approach, we aim to be quicker and more professional in our interactions with customers.
Customers can now be certain of which number to call. The customer support team will either directly connect them or notify the appropriate department to reach back to the client.
Interested in learning more about our services? Contact us.
